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OUR INSIGHTS

We connect patients and providers to improve care management. Here are some of the lessons we've learned and the insights we've gained.

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The Company built the first proprietary AI Care Copilot for its market-leading platform Phamily© to solve for the clinical and financial needs of all healthcare stakeholders

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The Company built the first proprietary AI Care Copilot for its market-leading platform Phamily© to solve for the clinical and financial needs of all healthcare stakeholders
We can’t talk about an evolution in health tech without talking about an evolution in payment models and financial policy.
When we think about managing chronic conditions, we often focus on medications, labs, and lifestyle changes. But mental health plays a critical (and sometimes overlooked) role. Anxiety, depression, and emotional stress can make it harder for patients to stick to treatment plans, attend appointments, and stay motivated. That’s why integrating mental health into chronic condition care isn’t just beneficial—it’s essential.
Medicare reimbursement rates have declined 33% over the last 20 years while practice costs have skyrocketed. Every year, financial challenges further squeeze independent practices. It’s only natural that managing partners and practice administrators start scrutinizing expenses and slashing costs. But cost-cutting alone won’t protect a practice.
For over 30 years, Pulmonary Associates of Fredericksburg (PAF) has served families in Fredericksburg, VA — as a proudly independent pulmonology practice with physicians who are free to make the best decisions for their patients. CCM helped PAF improve patient access, deliver proactive care to 1300 patients, drive $840k in annualized revenue at a 58% margin, and earn patient satisfaction scores of 9.6 out of 10.
How can independent practices navigate financial pressures, regulatory burdens, staffing challenges, and reimbursement complexities—all while preserving clinical autonomy? Managing partner Rohit Goyal, MD of Pulmonary Associates of Fredericksburg takes an entrepreneurial approach to practice leadership that helped him increase annual revenue by 15%—without increasing his workload.
Over a decade ago, my father suffered a heart attack. In the weeks that followed, he received an overwhelming amount of care: hospital visits, specialists, medications, and lifestyle changes that were suddenly top priorities. But what struck me most was the glaring absence of professional support before his heart attack.
Patients can receive great care in many different settings, from a large national health system to the office of a single rural physician. So why is there so much concern about the decline of independent practices?
To take advantage of the new Advanced Primary Care Management (APCM) reimbursement for supporting patients with between-visit care, providers must meet 4 practice-level capabilities and perform 6 care management activities.

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